Privacy policy

This Privacy Policy applies to Personal Information we collect from you through our Site or Application. We obtain Personal Information in the following forms: (i) information provided by you, for example as part of the sign-up process, and (ii) information that we obtain or collect automatically from your use of the Site or Application.

Personal Information provided by you: The Product offered to visitors of the Site and users of the Application requires you to register for a personal account with OSavul (“Personal Account”). When registering for a Personal Account, OSavul will ask you to supply us with certain information about yourself by filling out and submitting an online form. OSavul may ask you to voluntarily supply us with certain information about yourself by filling out and submitting an online form for marketing purposes as well.

To become a registered user you will have to create a Personal Account. Its creation implies providing the following information:
– Your name (first name and last name),
– Your company,Your title or work position,
– E-mail address,
– Home/work/mobile telephone number,
– Physical address (optional),
– Country,
– IP addresses and other information collected passively, as further detailed in the “Information that we obtain or collect automatically from your use of the Site” section below.

Information that we obtain or collect automatically from your use of the Site or Application: We may automatically collect certain information from your use of the Site or Application, such as usage data, preferences, or any other information concerning how you use the Product.

In particular, our servers automatically record certain information, and/or we may use cookies (small text files placed on a device’s hard disk by a web service) or similar tracking technologies to collect the following types of information:
– Your browser type, language, plug-ins, Internet domain, type of device and operating system;
– Your Internet Protocol (IP) address;
– Your timezone;
– Your device screen resolution;
– The website(s) you visited before visiting the Site and the website(s) you visited after visiting the Site;
– Unique identifiers, including mobile device identification numbers, that may help detect the physical location of such devices;
– Data related to your interactions with content on the Site and Applications, such as use patterns and the type of content viewed or favorited in the Site and Applications.
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Please note that you may set most browsers to notify you if you receive a cookie or you may choose to block cookies with your browser. Additional information on how we use cookies and other tracking technologies and how to control them can be found in our Cookie Policy.

In addition, by using our Site or Application, network information such as Product usage information, may be transmitted back to us. It helps us to determine how users are interacting with our Product, improve our Product, and correct any problems that may occur.

We record calls for the purpose of quality control as our legitimate interest, on the basis of the Article 6 section 1 letter f of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation). Call recordings are stored for the period of 36 months as of the date of a record unless we receive a request for erasure/withdrawal of consent/access earlier as indicated in this Privacy Policy.

We collect your location-based information such as country, region, and city for the purpose of optimizing your connection to our data center. We will only share this information with our data center provider for the sole purpose of providing our service and Product to you.

As described above, we will ask you to create a Personal Account to enable you to use the Product. Once the Personal Account is created, you will be able to access, review, and update your personal account information online via the Site or the Application.\

When you sign-up, you, therefore, consent to receive system emails, communications from our customer support team, and newsletters about Product updates from us. If you would like to discontinue receiving these notifications, you can update your preferences by clicking the “Unsubscribe” link found in such emails or by contacting us using the information in the “Contact Us” section of this Privacy Policy.

Please note that you may choose not to create a Personal Account. If you choose so, you will still have access to many of the Site’s web pages, however, you may be unable to access certain options and services that we offer only to registered users.

OSavul uses your Personal Information to:
– operate and improve the Site, Application, and Product;
– customize your experience on the Site, Application, and Product;
– deliver communications that may be of interest to you, either electronically or otherwise;
– enforce this Privacy Policy;
– enforce terms and conditions / user’s agreement;
– conduct market analysis, traffic flow analysis and related reporting to third parties;
– provide reports based on information collected from use of our Site, Application, and Product;
– keep you up to date on the latest Product announcements, software updates, software upgrades, system enhancements, special offers, and other information, provided that you can modify your marketing preferences;
– provide support and assistance with our Site, Application, and Product;
– verify user’s identity;
– provide you with shipping and billing information;
– request customer feedback;
– provide information related to the use of the Site, Application, and Product;
– conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary;
– understand more about you, so we can personalize newsletters and websites according to your preferences (e.g. enable you to request specific information on products and services to be included in these newsletters);
– marketing purposes;
– for any other purposes disclosed to you at the time we collect your Personal Information.

By accessing or using the Site, Application, or Product, or otherwise providing information to us, you consent to the processing and transfer of information in and to the U.S. and other countries and territories, which may have privacy laws different from your country of residence. Please note that some of the recipients of your Personal Information referenced above may be based in countries outside of the European Union whose laws may not provide the same level of data protection. In such cases, we will ensure that there are adequate safeguards in place to protect your Personal Information that comply with our legal obligations. If the recipient is not a member of the OSavul group of companies, adequate safeguard might be provided by signing a data transfer agreement with the recipient based on standard contractual clauses approved by the European Commission for transfers of personal data to third countries.

We may also share Personal Information with third parties including as follows:
– Vendors, Consultants, and Other Service Providers: We may share your Personal Information with third-party vendors, consultants, and other service providers who are working on our behalf and require access to your Personal Information to carry out their work, such as to process billing, provide customer support, etc. These service providers are authorized to use your Personal Information only as necessary to provide services to OSavul or Product.

In some cases, we may share your information with third-party vendors to understand which areas and features of the Product are most popular and/or to improve the overall effectiveness of the Product and its features
– Corporate Account: If you are an individual registered user and the domain of the primary email address associated with your corporate account is owned by your employer and was assigned to you as an employee of that organization, and such organization wishes to establish a corporate account, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address.
– For Collaboration: We may share your Personal Information when you choose to use collaboration features in the Product that by their nature support sharing with third parties who you choose. Your name, email address, information from your profile and online account, and any content you choose to distribute will be shared with such third parties. Such third parties may communicate with you by posting comments or emailing you in connection with your use of the collaboration features of the Product. For example, third parties who you invite to collaborate with you using the collaboration features of the Product may also modify content that you have shared, upload documents to content you have shared, share such content outside of the Product, and provide other third parties with the rights to view the сontent you have shared.
– Compliance with Laws: We may disclose your Personal Information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies and terms and conditions/user’s agreement, (c) to protect the security or integrity of the Product, (d) to protect OSavul, our customers or the public from harm or illegal activities, (e) to respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
– Aggregated or Anonymized Data: We may also share aggregated or anonymized information with third parties that do not directly identify you.

OSavul offers collaboration features or other integrated tools, which allow you to share your content through the Product. Because these features are of the collaborative nature of the Product and are based on the permissions and settings you choose, their use enables you to share content with people you want to collaborate with. You can choose to change your settings at any time for a file or folder through your account.

Personal Information you provide to us is protected by the password you create when registering to use the Site, Application, and Product. Please understand that you can help prevent the unauthorized disclosure of information by choosing and protecting your password appropriately. You can also helpprevent unauthorized disclosure by not sharing your password and preventing others from using your computer or mobile device.

We have implemented reasonable administrative, technical, and physical security measures to protect your personal information against unauthorized access, destruction, or alteration. For example:
– SSL encryption (HTTPS) everywhere where we deal with Personal Information.
– Databases encryption;
– Hosting data on physically secure servers that are also protected by firewalls.

We use commercially reasonable security procedures to protect all collected Personal Information. Please understand that no security system is perfect and, as such, we do not guarantee the security of the Site, or that your Personal Information won’t be intercepted while being transmitted to us. If we learn of a security systems breach, then we may either post a notice or attempt to notify you by email. We will take reasonable steps to remedy the breach.

You have certain rights with respect to your Personal Information as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests. We may ask you to provide us with additional information in connection with your request. If we need to verify your identity or the nature of your request, we may ask you to provide more details regarding your Personal Information. In such situations, however, we will still respond to let you know of our decision.

To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this Privacy Policy.
– Access: You can request to receive a copy of the Personal Information we hold about you.
– Rectification: If you believe that any Personal Information we are holding about you is incorrect or incomplete, you can request that we correct or supplement it. You can also correct some of this information directly from your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.
–Objection: You can contact us to inform us that you object to the collection or use of your Personal Information for certain purposes.
– Erasure: You can request that we erase some or all of your Personal Information from our systems.
– Restriction of Processing: You can ask us to restrict further processing of your Personal Information.
– Portability: You have the right to ask for a copy of your Personal Information in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.
– Withdrawal of Consent: If we are processing your Personal Information based on your consent (as indicated at the time of such data collection), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have then to provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Information, if such use or disclosure is necessary to enable you to utilize some or all of our Products.
– Right to File Complaint: You have the right to lodge a complaint about our practices with respect to your Personal Information with the supervisory authority of your country or EU Member State.

The California Consumer Privacy Act (“CCPA”) provides consumers with specific rights regarding their Personal Information. You have the right to request that businesses subject to the CCPA (which may include our affiliates and/or third parties for marketing purposes) disclose certain information to you about their collection and use of your Personal Information over the past 12 months. In addition, you have the right to ask such businesses to delete Personal Information collected from you, subject to certain exceptions. If the business sells Personal Information, you have a right to opt out of that sale. Finally, a business cannot discriminate against you for exercising a CCPA right.

When offering services to its customers, OSavul acts as a “service provider” under the CCPA, and our receipt and collection of any consumer Personal Information is completed in order for us to provide the Service. Please direct any requests for access or deletion of your Personal Information under the CCPA using the information set forth in the “Contact Us” section below.

Consistent with California law, if you choose to exercise your applicable CCPA rights, we won’t charge you different prices or provide you with a different quality of service. If we ever offer a financial incentive or product enhancement that is contingent upon you providing your Personal Information, we will not do so unless the benefits to you are reasonably related to the value of the Personal Information that you provide to us.

OSavul does not knowingly collect or store any Personal Information from or about children under the age of 18. If you believe a child under the age of 18 has under any circumstances provided us with their Personal Information and data, ask a parent or legal guardian of that child to contact us using the contact details referred to in the “Contact Us” section of this Privacy Policy and request to delete their children’s information from our records.

We will occasionally update this Privacy Policy to reflect customer feedback and changes in our Site, Application, or Product. When we post changes to a statement, we will revise the “last updated” date atthe top of the statement. If there are material changes to the statement or any changes in the way how OSavul will use Personal Information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification.

By using the Site, Application, or Product you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes given above as well as those explained where OSavul collects Personal Information.

Since OSavul is committed to protecting your privacy as set forth in this Privacy Policy, if you think we are not in compliance with our Privacy Policy, or if you have any question or if you wish to take any other action concerning this Privacy Policy or your Personal Information, we encourage you to contact us using the contact details set forth in “Contact Us” section below. We will investigate your complaint, take appropriate action and report back to you within 30 days.

The resource mechanisms are available at no cost to you. Damages may be awarded in accordance with applicable law.

Under certain conditions, if you are not satisfied with the above recourse mechanism, you may be able to invoke binding arbitration.

If you have any inquiries or complaints, you may contact us:
– by email: info@osavul.cloud